Terms & Conditions

Terms and Conditions – Countable Accountancy

Anti-money Laundering Legislation

All accountants must comply with onerous duties imposed by the Proceeds of Crime Act 2002, the Terrorism Act 2000 and the Money Laundering Regulations 2003 (the “Anti Money Laundering Legislation”), which are intended to inhibit the activities of terrorists and other criminals by denying them access to technical expertise.  If we fail to perform these duties, we risk imprisonment.

Before we accept your instructions, we may need to obtain ‘satisfactory evidence’ to confirm your identity. In certain circumstances, we may need to obtain evidence confirming the identities of third parties, the source of any funds or other property, the purpose of any instructions or any other matter. We may also need to obtain such evidence after we have begun to act on your instructions.

We assume that our clients are honest and law abiding. However, if at any time, there appear to be grounds to suspect (even if we do not actually suspect) that your instructions relate to ‘criminal property’, we are obliged to make a report to the National Criminal Intelligence Service (“NCIS”), but we are prohibited from telling you that we have done so.

In such circumstances, we must not act on your instructions without consent from NCIS. If NCIS do not refuse consent within 7 working days we may continue to act. If NCIS issue a refusal within that time, we must not act for a further 31 days from the date of the refusal.

‘Criminal property’ is property in any legal form, whether money, real property, rights or any benefit derived from criminal activity. It does not matter who carried out the criminal activity or how removed the property is from the original crime. Even if you are honest in your dealings, if your property represents a benefit from someone else’s crime, we must still make a report.

Activity is considered ‘criminal’ if it is a crime under UK law, no matter how trivial, and whether carried out in the UK or abroad. For example, tax evasion is a criminal offence but an honest mistake is not.

Client identification

As with other professional services firms, we are required to identify our clients for the purposes of the UK anti-money laundering legislation. We may request from you, and retain, such information and documentation as we require for these purposes and/or make searches of appropriate databases.

Automatic Exchange of Information (AEOI), including FATCA (Foreign Account Tax Compliance Act)

Unless covered by a separate engagement letter or another schedule to this letter, we will not be responsible for compliance with the International Tax Compliance Regulations 2015, produced as a result of AEOI.

However, if required to do so, we can provide advice on requirements under these Regulations. We can also provide advice on setting up the appropriate systems to identify and report on your clients or beneficiaries affected by AEOI.

Fair Tax Pledge or other similar initiative

Unless you have advised us before engaging us that you have signed up to the Fair Tax Pledge or other similar initiative, we will not be obliged to advise you of any additional obligations imposed by the terms of the pledge. If you subsequently wish to sign up to the Fair Tax Pledge, you must inform us so that, if appropriate, we may agree appropriate variations to these terms of engagement. Unless we are so informed, we shall be entitled to assume that you have not signed up to the Fair Tax Pledge and unless a variation is specifically agreed with us in writing, our terms of engagement will remain in full force.

Ownership of Records

In the event of non-payment of our fees for services rendered, we may exercise a particular right of lien over the books and records in our possession and withhold the documents until such time as payment of our invoice is received in full.

File Destruction

Whilst certain documents may legally belong to you, unless you tell us not to, we intend to destroy correspondence and other papers that we store which are more than seven years old, other than documents which we think may be of continuing significance.  If you require the retention of any document, you must notify us of that fact in writing. If we do not hear from you then after a period of 7 years we will securely destroy correspondence and papers that we have stored for you.

You have a legal responsibility to retain documents and records relevant to your tax affairs. During the course of our work we may collect information from you and others relevant to your tax affairs. We will return any original documents to you. You must keep copies of any digital records shared with us via the Countable app.  Documents and records relevant to your tax affairs are required by law to be retained as follows:

Individuals, trustees and partnerships

  • with trading or rental income: 5 years and 10 months after the end of the tax year
  • otherwise: 22 months after the end of the tax year;

Companies, LLPs and other corporate entities

  • 6 years from the end of the accounting period;

Whilst certain documents may legally belong to you we may destroy correspondence and other papers that we store, electronically or otherwise, which are more than 7 years old. You must tell us if you require the return of any specific document or their retention for a longer period.

Electronic and other communication

Unless you instruct us otherwise we may communicate with you and with third parties via email or by other electronic means. The recipient is responsible for virus checking emails and any attachments.

With electronic communication there is a risk of non-receipt, delayed receipt, inadvertent misdirection or interception by third parties. We use virus-scanning software to reduce the risk of viruses and similar damaging items being transmitted through emails or electronic storage devices. However electronic communication is not totally secure and we cannot be held responsible for damage or loss caused by viruses nor for communications which are corrupted or altered after despatch. Nor can we accept any liability for problems or accidental errors relating to this means of communication especially in relation to commercially sensitive material. These are risks you must accept in return for greater efficiency and lower costs. If you do not wish to accept these risks please let us know and we will communicate by hard copy, other than where electronic submission is mandatory.

Any communication by us with you sent through the post or DX system is deemed to arrive at your postal address two working days after the day that the document was sent.

Customer service

We are committed to providing a high standard of customer service.  If you have any ideas as to how our service to you could be improved, or if you are dissatisfied with the service you are receiving, please let us know.  In the event that you have a complaint, we will look into this carefully and promptly and do all we can to explain the position to you or address your concerns. Calls may be recorded for training and quality purposes.

Third Parties

All accounts, statements and reports prepared by us are for your exclusive use within your business or to meet specific statutory responsibilities.  They should not be shown to any other party without our prior consent.

No third party shall acquire any rights pursuant to our agreement to provide professional services.

Applicable Law

This contract is governed by, and construed in accordance with, English and Welsh law.  The Courts of England and Wales will have exclusive jurisdiction in relation to any claim, dispute or difference concerning this contract and any matter arising from it.  Each party irrevocably waives any right it may have to object to any action being brought in those courts, to claim that the action has been brought in an inappropriate forum, or to claim that those courts do not have jurisdiction.

Free Trials

If you have commenced your service with Countable Accountancy under a Free Trial promotion please note that your free trial will automatically end after the time specified on your contract. If you do not cancel your service before the end of the free trial then all direct debit payments due under the terms of the contract will commence on the 15th day of the month after the free trial ends. You won't be charged during your free trial, and you can cancel at any time. We'll remind you when your free trial is about to end, so you can cancel your account if you'd rather not become a full client of Countable Accountancy. If you choose to continue using Countable Accountancy after your trial ends, you’ll be automatically charged your monthly fee and any catch-up fees due as per your signed contract.

Free trials only cover "real time" accounting work - e.g. if your free trial covers March and April, then you can only send in your paperwork for March and April for processing. Catch-up bookkeeping and accounting work will be carried out after the free trial has ended and as per the contract you sign before the commencement of the free trial. The free trial period does not include the submission of any returns to HMRC or Companies House (apart from payroll filing which is included) and does not include Countable Accountancy acting as your agent with HMRC until the free trial period has ceased and the full contract has commenced. 

Using the app

The Countable app is a secure private web app that is only accessible to Countable clients. If you cease to be a client of Countable then access to the app will be revoked. The app is a data sharing facility and as such should not be considered a storage area for your reports and electronic records. You must keep a copy of all documents, emails and data uploaded to the app. We highly recommend that you download and save the reports, calculations and accounting work that we share with you via the app.  Countable is not responsible for the ongoing storage of your digital records. Countable will not be held responsible if, whilst under investigation by HMRC or any other authority, you are unable to provide a copy of a requested digital record that you have previously shared with us via the app. In using our services you agree to keep adequate copies and secure storage of your digital records.


We will not be liable for any loss suffered by you or any third party as a result of our compliance with the Anti Money Laundering Legislation or any UK law or at all.

You agree that if our performance of our obligations under this agreement is prevented or delayed by your act or omission we shall not be liable for any costs, charges or losses sustained or incurred by you that arise directly or indirectly from such prevention or delay.

The content of your accounts, VAT returns, payroll returns, tax returns and any other submissions that we make on your behalf to HMRC or Companies House are ultimately your responsibility.

As an employer it is your responsibility to make sure that your payroll is correct before you make payments to your staff or HMRC.  This includes making sure you adhere to minimum / living wage legislation and ensuring that calculated pay is based on the correct number of contracted hours.

As a business owner and/or tax paying individual you remain responsible for the content of your returns, even if you instruct an accountant to prepare them for you - this typically applies for all accountants and tax advisors across the UK.  Therefore it is important that you check anything we send to you for signature / approval / action, before you sign it / approve it / act upon it and we submit it to the relevant authorities or you make payments to staff or HMRC based upon its content. Countable Accountancy cannot be held responsible for any costs, charges, fines or losses sustained or incurred due to you giving permission to us to submit a return that subsequently is found to contain erroneous information.  

Nothing in this agreement shall exclude or in any way limit either party's liability for death or personal injury caused by its negligence. Subject to this, neither party shall be liable to the other for any loss of contracts or loss of actual or anticipated income or profit or for any indirect, special or consequential damages, loss or expenses arising under this agreement whether or not such loss or damage is foreseeable, foreseen or known.

Our aggregate liability to you in contract, tort, (including negligence) or otherwise in relation to this contract is limited to whichever is the lesser of £10,000 and the total charges payable by you to us under this agreement in respect of the 12 months prior to the event giving rise to the liability.

Save as expressly set out in this agreement, all warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from this agreement

Reliance on advice

We will endeavour to record all advice on important matters in writing. Advice given orally is not intended to be relied upon unless confirmed in writing. Therefore, if we provide oral advice (for example during the course of a telephone conversation) and you wish to be able to rely on that advice, you must ask for the advice to be confirmed by us in writing.

Primary point of contact

It is our policy for our clients to designate a primary point of contact in their business. In most cases, this is the Director (for incorporated entities) or individual (for non-incorporated entities) who has signed the contract with Countable Accountancy. Where there is more than one Director or individual who is authorised to have access to the accounting records and information, we require written authority from the primary point of contact in order to authorise this.

Agreement of Terms

Once agreed, this contract will remain effective from the date of signature until it is replaced.  Either party may vary or terminate our authority to act on your behalf at any time without penalty.  Notice of termination must be given in writing.  If you wish to cancel your service with Countable Accountancy, Countable Accountancy requires one month’s written notice - email is acceptable.  All monthly payments due will stand during this one month notice period.  Countable Accountancy is a subscription-based accountancy service. Your subscription payments cover you for the current months’ work and any statutory requirements that come to pass whilst you are using your subscription. No monthly payments will be refunded to you at any time, regardless of whether you have used the service or not, or if your year-end procedure (accounts, tax returns and submissions to HMRC and/or Companies House) has been performed or not.

Either party has the right to terminate the agreement immediately if the other:

(a) has committed a material or persistent breach of this contract, unless such breach is capable of remedy, in which case the right to terminate immediately will be exercisable if the other party has failed to remedy the breach within 14 days after a written notice to do so; or

(b) becomes insolvent or is the subject of a bankruptcy order.

Catch-up Payments, Missed Payments and Disengagement of Services

If you have chosen to split any of your payments over several months then work will not be commenced until sufficient payment has been received to cover the work being undertaken. If you have missed any payments you owe to us or provided unauthorised payment or other details we can suspend or cancel provision of our services and/or cease to act as your agent with HMRC, without giving you notice - this is called disengagement of services. This does not affect our right to end this contract as otherwise stated within these terms and conditions.  

Re-joining Countable Accountancy

If you have left Countable Accountancy or been disengaged and decide to re-join, you will be issued with a new contract at the most up-to-date prices for new clients.  This may be result in a higher fee being payable then your original contract.

Your Responsibility for the Preparation of Accounts

  1. You have undertaken to make available to us, as and when required, all the accounting records and related financial information necessary for the compilation of the accounts.  You will make full disclosure to us of all relevant information.  The accounts need to be approved by you before we are able to issue our report.
  2. You are responsible for ensuring that, to the best of your knowledge and belief, financial information, whether used by the business or for the accounts, is reliable.  You are also responsible for ensuring that the activities of the business are conducted honestly and that its assets are safeguarded, and for establishing arrangements designed to deter fraudulent or other dishonest conduct and to detect any that occur.
  3. You are responsible for ensuring that the business complies with the laws and regulations applicable to its activities, and for establishing arrangements designed to prevent any non-compliance with laws and regulations and to detect any that occur.

Our Responsibilities for the Preparation of Accounts

  1. We will compile your annual accounts based on the accounting records and the information and explanations given to us by you.  
  2. We will advise you as to the adequacy of your records for preparation of the annual accounts and make recommendations for improvements which we consider necessary.  We shall not be responsible if, as a result of you not taking our advice, you incur losses or penalties.
  3. We will use reasonable skill and care in the preparation of your accounts but will not be responsible for errors arising from incorrect information supplied by you.
  4. We will report, with any variations that we consider may be necessary, that in accordance with your instructions and in order to assist you to fulfil your responsibilities, we have compiled, without carrying out an audit, the accounts from your accounting records and from the information and explanations supplied to us.
  5. We have a professional duty to compile accounts which conform with generally accepted accounting principles.  Where we identify that the accounts do not conform to accepted accounting principles, or if the accounting policies adopted are not immediately apparent, this will be made clear in our report, if it is not clear in the accounts.

Fair Usage Policy

Countable Accountancy strives to provide the best services possible for the best price possible.  In order to maintain a good level of service for all of our customers we have a fair usage policy.  This policy applies to all of the products and services that Countable Accountancy offers but the areas where there are more commonly breaches of this policy are outlined below.

Countable Accountancy’s policy towards Fair Usage is that Customers should be able to use the service in an appropriate manner to meet their needs.

A very small number of customers use an excessive amount of Countable Accountancy’s time, to the extent that it could impair the level of service provided to others. Countable Accountancy’s Fair Usage Policy is designed to provide the most effective service to all Customers.

The fair usage policy will identify the very small number of customers who use the service beyond what Countable Accountancy regards as fair. We will communicate with these users to try and establish what is driving the high usage and how individual usage patterns and habits can be modified to the benefit of all. In extreme cases, Countable Accountancy may be required to apply management techniques to reduce the impact the heavy users have to the service provided to other customers.

What level of use is allowed?

With all of Countable Accountancy’s monthly services the service is designed to be used monthly as a maximum.  If a customer began to send items to us once a week instead of once a month we would regard this usage as unfair as it would have a detrimental effect on the level of work performed for other customers.

Whilst we accept that the occasional phone call to clarify accountancy issues and pass on important information is required in the nature of our business, we do regard excessive calls to Countable Accountancy with regards to accountancy matters as unfair usage.  In circumstances where we feel a customer is spending an excessive amount of time phoning any Countable Accountancy office we would regard the usage as unfair as it detrimentally affects the level of service that Countable Accountancy can provide to its other customers.

How can I make sure that I am using the service fairly?

If you are sending Countable Accountancy one envelope a month and do not spend more than 15 minutes a month on the phone to Countable Accountancy with regard to accountancy related queries then you would have no need to worry.  The majority of our customers easily fall within these boundaries.  Whilst 15 minutes a month may not seem like a long time to be on the phone this equates to 180 minutes a year which is 3 hours.  As our services are provided monthly this will reduce the number of accountancy related questions that occur leaving you with 3 hours of accountancy advice by phone each year.  Naturally, if Countable Accountancy calls you to discuss an issue or a piece of advice we have identified that we feel would be beneficial to you then this is not counted towards unfair usage.

If you do have questions regarding your monthly accounts then please use the email address that we have given to you for accountancy queries.  All emails will be responded to in one working day and most of our customers find this the most efficient way of contacting Countable Accountancy.  Using the email service does not impact upon your fair usage as we can respond to you at a time when our staff can give your query their full attention rather than having the work they are doing for another customer interrupted by a phone call.  This means that all our customers receive our full attention at all times and receive the best service possible.


Our fees are charged on a fixed fee basis as stated in your initial contract and are subject to an annual rise (if appropriate) on the anniversary of the date you joined Countable Accountancy.  Direct debit payments are typically taken on the first day of the month, for the current month - i.e. you would pay for March's service on 1st March.  Occasionally it may be necessary for us to change your fee payable to Countable Accountancy outside of the annual rise.  We reserve the right to do this for any reason and will always give you written or email notice of such a change.  If you require additional work to be undertaken that falls outside of the services outlined in your contract, then we will charge you for this separately.  We will discuss the nature of the cost with you and how it will be charged before we undertake any work.  No refunds will be offered where you have chosen not to make full use of the service.


The monthly service includes the preparation of the monthly management accounts of your business.

This involves us completing the writing up of your books and records, insofar as they are incomplete when presented to us, from the information and explanations supplied to us and preparing management accounts.

We understand that you have agreed that you or your staff will be responsible for:-

(a) maintaining records of all sales and receipts of money

(b) providing us with details of your purchases

(c) providing us with details of your expenses

(d) providing copies of business bank statements

You will also provide estimates of any stocks at the end of each period.

You understand that we will not be carrying out an audit and accordingly will not verify the assets and liabilities of the business, nor the items of expenditure and income.  To carry out an audit would require additional work to comply with generally accepted auditing standards which we are not authorised to carry out.

We would emphasise that we cannot undertake to discover any shortcomings in your systems or any irregularities on the part of your employees or others, although we will advise you of any such circumstances that we encounter in preparing your accounts.

The management accounts are prepared for your exclusive use within your business.  They should not be shown to any other party without our prior consent. 


Your spouse is legally responsible for his/her own tax affairs and should be dealt with independently.  However, if both spouses agree in writing then we can disclose to your spouse such details of your financial affairs as are required to consider your combined tax position.

(a) We shall be pleased to act as your personal tax advisers in the UK with effect from the contract acceptance date.

(b) We will prepare your personal income tax and capital gains tax return together with all supporting schedules and prepare your self-assessment of tax and Class 2 and Class 4 National Insurance contributions.

(c) We will forward to you your tax return form and supporting schedules for your approval and signature.  Once the return has been approved and signed by you and returned to us, we will submit it to HMRC. 

(d) We will advise you as to amounts of tax to be paid and the dates by which you should make the payments, including payments on account and the balancing payment, and if appropriate we will initiate repayment claims when tax appears to have been overpaid.

(e) We will deal with HMRC regarding any amendments required to your return and prepare any amended returns which may be required.

(f) We will advise as to claims and elections arising from the tax return and from information supplied by you and, where instructed by you, we will make such claims and elections in the form and manner required by HMRC.

(g) You have asked us to undertake all correspondence with HMRC on your behalf.  To avoid any problems would you please send to us any forms or correspondence received from HMRC as soon as you receive them.  In particular would you please ensure that no payments are made to HMRC without our confirmation that the demands are correct.

(h) HMRC has powers to charge both interest and penalties if there is a delay in submitting a tax return.  Such charges are automatic if the tax return is submitted after 31st January following the end of the tax year, or if any payments are made after the respective due dates.

(i) It is therefore important that all details required for the preparation of your tax return are forwarded to us as soon as possible after 5th April each year and by 30th June at the latest.  If the information is received after that date, we will not accept responsibility for any penalties or surcharges charged by HMRC. We reserve the right to charge and additional fee for returns that are filed after 31st October each year.

(j) HMRC audits a number of tax returns each year, many of these audits are the result of a random selection.  Assistance in respect of such an audit beyond the answering of straightforward queries regarding entries on the tax return is additional work and will result in separate charges.  We will keep you fully informed before undertaking any extra work in respect of such an audit.

(k) We will provide our professional services outlined in this letter with reasonable care and skill.  However, we will not be responsible for any losses, penalties, surcharges,  interest or additional tax liabilities arising from the supply by you or others of incorrect or incomplete information, or your or others’ failure to supply any appropriate  information or your failure to act on our advice or respond promptly to communications from us or the tax authorities.

(l) You agree that we can approach such third parties as may be appropriate for information that we consider necessary to deal with your affairs.

(m) Please sign and return an HMRC form 64-8, which authorises HMRC to send us copies of formal notices.  In practice, HMRC will treat this as authority to correspond with us, in which case they will not correspond with you except to the extent that they are formally required to do so.  However, this authority does not apply to all HMRC correspondence, and even where it does, HMRC sometimes overlook it.  You should therefore always send us the originals or copies of all communications you receive from HMRC.

PARTNERSHIP TAX (if applicable)

(a) We will prepare the income tax and capital gains tax computations based on the partnership accounts from the accounting records and other information and explanations provided by you.

(b) We will prepare the firm’s annual partnership return, including the partnership statement of total income, gains, losses, tax credits and charges of the firm for each period of account ending in the return period.

(c) Once the return has been approved and signed by you and returned to us, we will submit it, with the accounts and computations, to HMRC.  You authorise us to file the return electronically under HMRC Electronic Lodgement Service.

(d) We will advise all the partners who were partners of the firm during the period of their respective shares of the firm’s total income, gains, losses, tax credits and charges in    order that they are able to file their personal self-assessment tax returns within the relevant time period.

(e) We will deal with HMRC regarding any amendments required should the partnership self-assessment tax return be challenged.

(f) We will advise as to claims and elections arising from the tax return and from information supplied by you and, where instructed by you, we will make such claims and elections in the form and manner required by HMRC.

(g) We will deal with all communications relating to the partnership return addressed to us by HMRC or passed to us by you.  However, if HMRC choose the partnership tax return for enquiry, this work will be the subject of a separate assignment and we will seek further instructions from you.  Assistance in respect of such an enquiry beyond the answering of straightforward queries regarding entries on the tax return is additional work and will result in separate charges. We will keep you fully informed before undertaking any extra work in respect of such an enquiry.


We cannot be held responsible for any penalties or default surcharges arising from the late submission of VAT returns, or the late registration of a business or individual for VAT. Ensuring that your business is registered for VAT when the compulsory registration threshold is met is your responsibility - we can assist you with the registration if you ask us to do so. Countable Accountancy cannot be held liable for any VAT due on sales or any financial loss where the VAT registration threshold has been passed and the VAT registration must therefore be backdated.  We will endeavour to meet the relevant deadlines for the submission of the VAT return if we receive all the company’s VAT records within 14 days of the end of the VAT return period.  You have undertaken that you/your staff will ensure that:

(a) All relevant VAT records are forwarded to us within 14 days of the end of the VAT return period;

(b) Valid VAT invoices are received for all payments where VAT is being reclaimed;

(c) The VAT rating of supplies is correctly dealt with, i.e. between positive and zero rates and exempt supplies;

(d) We are notified in writing of any positive-rated own consumption;

(e) Any input VAT on non-business expenditure is clearly marked on supporting invoices;

(f) We are notified each quarter of any payments to or for the benefit of directors or staff for fuel used for private mileage, together with the business mileage for each such person, for each quarter;

(g) All supplies made by the business are shown in the records made available to us.

PAYROLL PREPARATION, P.A.Y.E. AND N.I. (if applicable)

Payroll and year end returns

In order for us to prepare your payroll and year end returns we will require the following information from you:

(a) Personal details of all employees (i.e. name, NI number, home address, and the data required by HMRC to file payroll returns online which is known as Real Time Information (RTI)).

(b) All P45s, or equivalent, received by you.

(c) If any casual labour is taken on, you are required to operate P46, or equivalent, procedures. Completed forms should be passed to us for processing.

(d) Notification within two weeks of any employee who is ill for four or more calendar days, including weekends, bank holidays etc.  This will enable us to operate statutory sick pay for you.

(e) Notification of any employee who adopts, becomes pregnant or whose partner adopts or becomes pregnant.  This will enable us to operate statutory adoption, maternity and paternity pay.

(f)  Details of any money or benefits made available to employees by you or by a third party through you.

(g) Hours worked, rates of pay, bonuses, the amount of any pension deductions (Automatic Enrolment) etc.

(h) Notification of employees engaged by you or leaving your employment.

(i)  Any notice of coding received by you.

In respect of the “Automatic Enrolment” of pensions you will need to seek the advice of a person who is regulated to provide pension’s advice. We will assist you in processing your payroll based on the pension deductions that you provide.

The end of period payroll returns must be received by HM Revenue & Customs on or before pay day, otherwise significant penalties may be levied.  There may also be interest payable if income tax and National Insurance contributions payments, due each month or quarter are late or less than indicated by the return.  Only the information provided for the payroll will be reported to HMRC.

We will assist in the preparation and submission of PAYE returns as required by the authorities concerned.  However, it should be understood that our appointment as your agent does not absolve the company or its directors from their statutory responsibilities.  We would draw your attention to the strict rules and time limits for the submission of such returns and the substantial penalties which may arise if these are not observed.  It is therefore essential that we receive full information from you promptly to enable us to ensure that the returns are made on a timely basis.  Completed returns will be submitted in accordance with HMRC requirements unless you undertake to submit these yourself. 

As an employer it is your responsibility to make sure that your payroll is correct before you make payments to your staff.  This includes making sure you adhere to minimum / living wage legislation and ensuring that calculated pay is based on the correct number of contracted hours.

P9D/P11D benefits for directors /officers and employees

You have asked us to prepare forms P9D/P11D for your approval.  To ensure these forms are correctly prepared we will require details of all benefits, perks or reimbursed expenses received by the directors/officers/employees.

There are penalties for the late submission of forms P9D/P11D.  In order to avoid these, you must ensure that we receive complete and accurate details of all benefits and expenses for the tax year (NB: not accounts year) within 14 days of the end of the tax year. 


We have agreed to operate the Construction Industry Scheme for the subcontractors you engage.  In order for us to do this, we will require the following information from you on a timely basis:

(a) written confirmation that you have checked or ‘verified’ each new subcontractor with HM Revenue & Customs;  and

(b) written confirmation stating whether HM Revenue & Customs has advised that the subcontractor should be paid net or gross.

It is your sole responsibility to establish the employment status of each and every one of your subcontractors. In respect of the employment status of subcontractors we cannot advise therefore we accept no liability in the event that HM Revenue & Customs challenges the employment status of one or more of your subcontractors.

Under the new rules, CIS registration will be lost if returns are made late or tax is paid late. HM Revenue & Customs no longer has discretion regarding whether or not to cancel registration.  Countable Accountancy cannot be held responsible or liable for financial loss or consequential financial loss if your CIS registration is cancelled for late submission where we have not received the necessary information on a timely basis or for any late payment occurring as a result.

CORPORATION TAX (if applicable)

If you have instructed us to do so we will prepare, in respect of each accounting period of the company, a computation for corporation tax purposes adjusted in accordance with the provisions of the Taxes Acts.  We will also prepare the corporation tax return (form CT600) required under the Corporation Tax Self Assessment regulations.  The corporation tax return, together with the supporting corporation tax computations, will be sent to you for approval and signature prior to submission to the Inspector of Taxes.

It should be recognised that in law a taxpayer cannot contract out of his fiscal responsibilities and that computations and return forms are prepared by us as agent for the company.  You are legally responsible for making correct returns and for payment of tax on time.  If we ask you for information to complete the tax return and it is not provided within the time-scale requested, so that the preparation and submission of the return are delayed, we accept no responsibility for any penalty or interest that may arise.

We will advise you of the corporation tax payments to which the company will be liable, together with the due date of payment.  You must inform us immediately if the company pays or receives any interest or makes any other payment, or transfers any asset to any shareholder.

Where appropriate we will deal with any queries raised by the Inspector of Taxes and negotiate with the Revenue on any question of taxation interest or penalties which may arise.

To enable us to carry out our work you agree:

(a) to make a full disclosure to us of all sources of income, charges, allowances and  capital transactions and to provide full information necessary for dealing with the  company’s affairs.  We will rely on the information and documents being true, correct and complete;

(b) to respond quickly and fully to our requests for information and to other communications from us;

(c) to provide us with information in sufficient time for the company’s self-assessment tax return to be completed and submitted by the due date; and

(d) to forward to us on receipt copies of all statements of account, letters and other communications received from HMRC to enable us to deal with them as may be necessary within the statutory time limits.

You agree that we can approach such third parties as may be appropriate for information that we consider necessary to deal with your affairs and undertake to authorise such third parties to communicate directly with us.

GDPR Compliance Statement

Our Commitment

At Countable Accountancy we are committed to ensuring the security and protection of the personal information that we process, and to provide a compliant and consistent approach to data protection. We have always had a robust and effective data protection program in place which complies with existing law and abides by the data protection principles.

Countable Accountancy will retain and use data that is required by us to act as your accountants, and data will only ever be shared in the carrying out of contracted services for our clients, which includes but is not limited to: communication with HMRC, Companies House or other regulatory bodies.

Data Subject Rights

We provide easy to access information via office of an individual’s right to access any personal information that Countable Accountancy processes about them and to request information about: -

  • What personal data we hold about them
  • The purposes of the processing
  • The categories of personal data concerned
  • The recipients to whom the personal data has/will be disclosed
  • How long we intend to store your personal data for
  • If we did not collect the data directly from them, information about the source
  • The right to have incomplete or inaccurate data about them corrected or completed and the process for requesting this
  • The right to request erasure of personal data (where applicable) or to restrict processing in accordance with data protection laws, as well as to object to any direct marketing from us and to be informed about any automated decision-making that we use
  • The right to lodge a complaint or seek judicial remedy and who to contact in such instances

Information Security & Technical and Organisational Measures

Countable Accountancy takes the privacy and security of individuals and their personal information very seriously and take every reasonable measure and precaution to protect and secure the personal data that we process. We have robust information security policies and procedures in place to protect personal information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures, including: -

SSL, access controls, password policy, encryptions, pseudonymisation, practices, restriction, IT, and authentication.

GDPR Roles and Employees

Countable Accountancy have designated Kris Powell as our Data Protection Officer (DPO)/Appointed Person and have appointed a data privacy team to develop and implement our roadmap for complying with the new data protection Regulation. The team are responsible for promoting awareness of the GDPR across the organisation, assessing our GDPR readiness, identifying any gap areas and implementing the new policies, procedures and measures.

If you have any questions about our preparation for the GDPR, please contact Data Protection Officer (DPO)/Appointed Person.

You can download our Data Processing Agreement here.

The agreement made between the parties (which consists of this agreement and any other terms agreed in writing), contains the total understanding of the parties and supersedes all previous understandings between them either in writing or oral, provided that this shall not apply to fraudulent or negligent misrepresentation.

Neither party shall be liable for any breach of this agreement directly or indirectly caused by circumstances beyond the reasonable control of that party and which prevent that party from performing its obligations to the other, provided that a lack of funds shall not be regarded as a circumstance beyond that party’s reasonable control.

This agreement can be amended or modified by Countable Accountancy in written form at any time.  The up-to-date agreement is available on our website. By using Countable Accountancy's services you agree to the latest version of our terms and conditions as displayed on our website.

Neither of the parties to this agreement may assign their rights, benefits or obligations under this agreement without prior written consent from the other party.

It should be understood that our appointment as your agent does not absolve your company or its directors or any individual tax payer from their statutory responsibilities with regard to the content of returns, the filing of returns and various compulsory registration thresholds that company directors / individuals must be aware of when running a business.  We would draw your attention to the strict rules and time limits for the submission of such returns and the substantial penalties which may arise if these are not observed.  It is therefore essential that we receive full information from you promptly to enable us to ensure that the returns are made on a timely basis.  Completed returns will be sent to you for approval and signature prior to submission on the company’s behalf.

It is your responsibility to make sure that your state payments are made on time (tax, national insurance, VAT etc). Countable Accountancy are not liable for any fines or interest incurred by late payment of state payments, or any delay in the receipt of state benefits or pension as a result of late payment by the tax payer.


Countable Accountancy’s VAT registration number is GB 313 8816 03

Professional Indemnity Insurance

Professional Indemnity Insurance for Countable Accountancy Limited is provided by AXA Insurance UK Plc, 5 Old Broad Street, London, EC2N 1AD.


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